FAQ
Our happiness team is always here to assist.
Placing an order
Choose your desired products and select any variable variants if needed. Add the items to your cart and proceed to checkout.
After placing an order, it will be processed and you will receive a tracking number. You can track the order status and process on our websiteâs order tracking section with your order ID. Updates will provide an estimate of how far along the process and delivery is.
Yes, you can request order cancellation through our contact page or by email. The exact process may vary depending on the shipping stage.
Modifications to orders are not guaranteed but may be possible if the request is made before the order is processed. Please contact our customer support as soon as possible.
Yes! Our standard return policy is up to 30 days for unopened, unused product. However, if 30 days have gone by since your purchase and you feel there was some defect, issue with quality, or other concern, please come in and we will do everything in our power to ensure you are 100% satisfied.
To be eligible for a return, your item must be unused and in the same condition that you
received it (in its original packaging).
Shipping & delivery
Shipping usually takes under 9-14 days. We aim to deliver items fast and securely.
you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
If your package does not arrive within the promised timeframe, please contact support to resolve the issue. Missing parcel claims must be reported within 30 days from the purchase date.
Yes, you can change the shipping address by contacting customer support through our contact page or support at [email protected]
It is not possible to add or remove items in an existing order. However, you can make another order and we will correct the shipping cost afterwards.
Contact our customer service and we will confirm when or if the change has been made.
We offer Free shipping services that currently operate in all the 50 states on USA.
Payment
We accept secure payments via credit or debit cards using Stripe. American Express, MasterCard, Visa, Discover (US only), JCB (Japan and US only).
Your order will be sent as soon as possible after the payment has been made and the order has been confirmed.
With 128-bit SSL security with advanced encryption you are guaranteed that your purchases are safe.
Return & refunds
Your satisfaction is our #1 priority. Therefore, if youâd like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of usbigstore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of usbigstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Contact us on our contact page to request a return and refund. You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired.
Refunds are typically processed within 7-14 business days after we receive and inspect your returned items.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.